Privacy Policy

1. ABOUT CETASIKA LIFE Pvt Ltd. AND THIS POLICY

Cetasika Life Private Limited operates a technology platform that facilitates connections between users (“CetaUsers”) and independent doctors, healthcare service providers, and wellness centers for appointment booking, teleconsultation facilitation, wellness engagement, and payout settlements.

Cetasika Life:

• Does not provide medical, diagnostic, or clinical services
• Does not diagnose, treat, cure, or prevent diseases
• Does not create doctor–patient relationships

All medical and wellness services are provided solely by independent service providers.

This Privacy Policy is published in compliance with:

• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
• Telemedicine Practice Guidelines, 2020
• Applicable rules and regulations

The Platform is intended only for individuals aged 18 years and above.

2. TYPES OF INFORMATION WE COLLECT

We collect information based on the user category and the services accessed. Data is collected only when voluntarily provided or technically required for Platform functionality.

Users may withdraw consent or refuse to provide certain data; however, such refusal may limit access to specific services.

2.1 Information Collected from CetaUsers

• Identity and account credentials
• Profile details
• Personal and demographic information
• Residential address details
• Lifestyle and wellness information
• Health-related information

2.2 Information Collected from Doctors

• Identity and account credentials
• Medical registration and license details
• Professional qualifications and experience
• Clinic/practice details
• KYC and banking details for settlement

2.3 Information Collected from Wellness Centers

• Center profile and establishment details
• Contact person information
• Photographs and descriptions
• KYC, PAN, Aadhaar, GST/TAN (where applicable)
• Banking details for settlements

2.4 Technical & Permission-Based Information

In order to ensure optimal functionality and improved user experience, we may collect technical information and data arising from permissions granted by users. This may include the following:

• Location (for nearby service discovery)
• Camera (Document uploads, verification, profile images, and video functionality during live teleconsultations.)
• Microphone (active video consultations only)
• Notifications (transactional alerts)

3. PURPOSE OF INFORMATION USAGE

Information is used strictly for:

• Appointment booking, service facilitation, and consultation management
• Teleconsultation, interaction enablement, and service coordination
• Communication including alerts, confirmations, reminders, and operational notifications
• Identity verification, credential validation, regulatory compliance, and financial settlements

We do not sell user data, do not use data for advertising, and do not perform behavioral profiling.

4. PLATFORM PERMISSIONS

Permissions are used transparently, strictly on a consent-based basis, and only when activated by users to ensure uninterrupted service operations and enhanced usability.

5. DATA SHARING AND DISCLOSURE

Data is shared only on a need-to-know basis:

• With consulting doctors and wellness centers involved in a specific booking or service delivery
• With cloud infrastructure providers (e.g., Amazon Web Services) solely for secure data hosting
• With payment processors (Razorpay, Cashfree) for transactions
• With affiliates, associates, holding, or subsidiary entities involved in providing Cetasika products and services, to the extent permitted by applicable law
• With legal, regulatory, or investigative authorities when mandated by law or enforceable governmental directive

6. PAYMENTS AND FINANCIAL INFORMATION

Payments are processed through RBI-compliant third-party gateways such as Razorpay and Cashfree.

• Does not store card or UPI credentials
• Retains limited banking details only for settlement purposes
• Applies industry-standard safeguards for transaction security

7. DATA STORAGE, SECURITY & PROTECTION

Security measures include:

• Encryption in transit (TLS/HTTPS)
• Access controls and authentication mechanisms
• Role-based internal access
• Audit logging and monitoring

Access to sensitive data is restricted to authorized personnel under confidentiality obligations.

8. USER RIGHTS AND CONTROL

Users may:

• Request profile updates
• Delete health and wellness records
• Permanently delete their account

Users can update their profile details for certain fields on request only.

9. CHILDREN AND MINOR POLICY

Cetasika Life is intended only for individuals aged 18 years and above. We do not knowingly collect or process data of minors.

10. Third Party Websites and Services

• The Platform may link to or integrate with third-party services (e.g., payment gateways, cloud providers) for operational purposes.
• Use of third-party services is at the user’s own risk, and Cetasika Life is not liable for third-party content, practices, or outcomes.
• All integrated providers are bound by confidentiality and data-protection obligations.
• Users should review third-party privacy policies before use.

11. LEGAL DISCLOSURE

Data may be disclosed if required by:

• Applicable law
• Judicial or governmental order
• Regulatory compliance obligations

12. GRIEVANCE REDRESSAL

In accordance with applicable law, users may contact the Grievance Officer for privacy-related concerns.

Grievance Officer (Interim)

Email:

grievance@cetasika.com

13. POLICY UPDATES

We may update this Privacy Policy from time to time. Revised versions will be published on the Platform with an updated date. Continued use constitutes acceptance.

14. USER CONSENT

By registering or using the Platform, you confirm that you have read, understood, and consent to the collection, use, storage, and processing of personal data in accordance with this Privacy Policy.